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Delivery, and Assembly
How will my order ship?
Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed. All delivery dates are estimates and actual delivery times may vary or be subject to change.
Our products are delivered in two ways, either:
Parcel Delivery Products marked "Parcel Delivery" in the "Details" tab on the product page, ship via small parcel delivery. Please refer to the product page and tracking info, for delivery estimate. Please Note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.
Truck Delivery (e.g., sofas, large tables, large order quantities, etc.) Products marked "Truck Delivery" in the details tab, ship using a freight truck.
We offer four delivery levels at checkout:
Front Door Delivery - delivered to the outside entrance of your home or building at the ground level
Enhanced Delivery - delivered to your room of choice on any floor
Premium Delivery - includes Enhanced Delivery & item setup
White Glove Delivery - includes Premium Delivery & packaging removal
If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.
Please note: upgraded delivery options and extended area surcharges, are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.
Truck Delivery customers: Original packaging must be retained and used in the event of a return, otherwise a $99 repacking fee will be deducted from your refund. Customers who selected White Glove delivery as the delivery method will not need to retain packaging. ALL truck-delivery returns will need to be boxed up or protected with bubble wrap for a pickup to occur.
CHECK FOR DAMAGE
Carefully inspect your item as soon as you receive it and notify us of any damage or defect within 48 hours of receiving your item. We cannot honor any claims of damage after 48 hours after the time of delivery.
(What does this mean?): If your item has any shipping damage or manufacturing defects, we want to know as soon as possible so we can assist you! In the unlikely event of any damage or defects, we want you to know that we're happy to help you resolve the issue.