Do you offer a price guarantee?
THE MUUDE STRESS-FREE, PRICE GUARANTEE
We know you want to shop around (we don't mind) and sketch out that room repeatedly
before deciding on what to purchase. We've already taken the stress out of buying
furniture online with our Free Shipping and 100-day returns. Now we are going a step
PRICE INCREASE: If the price of a product increases, we will honor the previous lower price
for 30 days (excludes sales).
PRICE DECREASE: We want you to shop safe in the knowledge that you are getting our
best pricing! Therefore, if an item goes on sale or if the price decreases within 30 days of
your purchase, please reach out to us and we will refund the difference.
Please Note: Our price guarantee does not apply to shipping or upgraded delivery fees,
extended warranties, or other digital products and services.
Do you charge sales tax?
We collect sales tax where we are required to by law. Any applicable taxes will be
calculated at checkout.
Do you have a showroom or brick and mortar location?
Currently we don't have any showrooms. This allows us to offer the great pricing you see
since we do not have any showrooms or salespeople.
Can your products be used outdoors?
Most of our items are suggested for indoor use unless specifically mentioned in the
item’s description or "Details" tab. If you’re going to use any item such as chairs outdoors,
it’s suggested that you not leave them uncovered in the elements and bring them inside
or cover them to extend their lifespan.
Will you send someone to help with assembly and installation?
Instructions are included with each item sold on our website. If you need further help with
furniture assembly, there are several product pages which have video guides on how to
assemble your item. For lighting installation, we always suggest utilizing an electrician’s
expertise to mount your fixture. For either furniture assembly or mounting installation, we
also suggest using a service like taskrabbit.com to get some extra help! Light assembly
during delivery is available to purchase at checkout for some of our furniture items.
Do you price match with other retail websites?
Unfortunately, we do not price match with other retail websites. Various online retailers
purchase Muude brand items and sell them directly, much in the same way they’d
purchase a particular brand of shoe factory-direct and resell them to customers. This
allows retailers to apply their own pricing rules to our products, such as applying different
shipping methods, whereas we never charge for shipping.
Can I purchase extra/spare parts?
Most of our items come as closed kits, and at present we're not able to make the kit
components available for individual sale. However always reach out should you need
something and we will check to see if we have what you need.
Are your products commercial grade?
Unless otherwise stated, all of our products are designed for residential use, and
commercial use will void the manufacturer's warranty. For any products that are tested
to official commercial grade, this will be noted as such in the "Features" tab on the
product page. While most items are not commercial grade, they are still stress-tested to
commercial standards. This stress testing is how we determine the weight limits for our
I have a question that is not answered here, can you help?
Our awesome customer service staff will be glad to help you with any other questions!
Just drop us a line via the chat widget on the site, send us an email
at email@example.com, or give us a call at (469) 656-4222!
What are digital products?
Digital products on Muude include, but are not limited to, the following: Shipping charges,
upgraded delivery/assembly fees, extended delivery area surcharges, extended
warranties, and gift cards.