Return services may be delayed as a result of COVID-19 safety measures. We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way. You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. There are a few items that can’t be returned: Clearance items Gift cards Personalized items Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned) Items you have already assembled Items marked “Non-Returnable” on the sale page Open Box Items Live Plants Any outbound shipping charges collected on the order will not be refunded. This includes: $4.99 shipping charge for orders under $35 Upgraded shipping charges (expedited, express, room of choice, etc.) Assembly services included with delivery However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Damaged or Defective Items
We know how frustrating a damaged or defective item can be. Damaged Or Defective Item Policy: You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We offer multiple solutions when your order is not right. To help make your order perfect, we may require a photo and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date. Simply visit My Orders to get started.
To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
How will my return be refunded? When returning an item, you can choose to receive your refund as store credit (never expires!) or to your original payment method. When will I receive my refund? Timing of your refund is dependent on your refund method.
Store Credit and Gift Card: We will credit your account within 1 business day once we receive notification that your item(s) have arrived at our Returns Center or have been returned in store.
Credit Card: We will initiate your refund once we receive notification that your item(s) have arrived at our Returns Center or have been returned in store. Typically, you should see your refund reflected in your account within 5-7 days from carrier drop off or pick up, but it may take up to 2 weeks
All other methods: Please allow up to 2 weeks for us to fully process your return and issue your refund. For cash purchases, you may be refunded as a corporate check.
If your returned item is not received at our Returns Center, we reserve the right to reverse the refund. Will my delivery ship fees or services be refunded? Any delivery ship fees or service charges collected on the order will not be refunded. This includes: $4.99 shipping charge for orders under $35 Upgraded shipping charges (expedited, express, room of choice, etc.) Assembly services included with delivery
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Mattress Return Policy
Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses and Open Box Mattresses.
Large Appliance Return Policy
You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee. Before installing the appliance, please double check the following when it arrives: 1) Scan the box for damage. 2) Make sure the product name and model number match your order confirmation. 3) Remove the packaging and inspect the appliance. If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Wedding Registry Return Policy
Registry items can be returned at no cost to you in exchange for store credit for up to 90 days after the event. To start a return, contact a Registry Specialist with the product name or registry order number (found in Gift Tracker) with a reason for the return. This policy only applies to purchases made by guests.
Extended Holiday Return Policy
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