Orders and Payments

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, perfectly safe. All credit card information is handled with the same 256-bit encryption and physical security that banks use.

Can I place my order by phone?

Of course! If you prefer to place your order over the phone, you can speak with our friendly customer service team!

We can be reached at (460) 656-4222 during our customer service hours:

Monday - Friday: 9:00am - 5:00pm CST

Outside of business hours you may send us an email at: support@muude.com and we will get back to you as soon as possible.

What types of payments do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover). U.S. customers can finance their purchase with our financing partners Bread, Four, and Split it.

Do you offer financing?

U.S. customers can finance their purchase with our financing partner Bread. We also offer split pay financing options via Split it and Four. All these options are available at checkout.

When will I be charged for my order?

You will be charged for your order at the time that you place it, including for any items which are out of stock at the time of purchase.

Will I get confirmation of my order?

An order confirmation email is sent to you when you place your order. If you have not received it within a few hours of placing your order, please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

Can I add something to an order I’ve already placed?

If you’re interested in adding another item after your initial order has been placed, you can just place a new order with the items you’re looking for!

Can I preorder an item?

At times, we will make items available for Pre-Order.

Items available for Pre-Order will show an extended Estimated Delivery Date on the Product page, as well as a notice at checkout.

Please note: Items may ship sooner or later than the date displayed.

Can I reserve an item before ordering, or reserve one that is out of stock?

We can only reserve inventory for paid orders. We can hold your paid order for up to 21 days, however, we cannot reserve an item that has not been paid for. Additionally, we are unable to reserve inventory for items that are currently out of stock.

Do you offer a price guarantee?


We know you want to shop around (we don't mind) and sketch out that room repeatedly before deciding on what to purchase. We've already taken the stress out of buying furniture online with our Free Shipping and 100-day returns. Now we are going a step further...

PRICE INCREASE: If the price of a product increases, we will honor the previous lower price for 30 days.

PRICE DECREASE: We want you to shop safe in the knowledge that you are getting our best pricing! Therefore, if an item goes on sale or if the price decreases within 30 days of your purchase, please reach out to us and we will refund the difference.

Please Note: Our price guarantee does not apply to shipping or upgraded delivery fees, extended warranties, or other digital products and services.